Operations process review

About 6–8 weeks (sample)

We interview each team, map current processes and handovers, find rework and gaps, and decide what to fix first.

How it works

1. Kick-off to agree scope and interviewees
2. Interviews and on-site observation by team
3. Draw the current-state map and check it with the team
4. Propose the order of improvements and the first phase

What you receive

• Current-state process map, including handovers and waiting
• Issue list with priorities
• First-phase improvement plan with owners

Who it suits

Companies where handovers go wrong and each team does the same task differently.